FAQs

How does the consignment process work:

Email care@careingscloset.com to schedule an appointment to consign. Once your items are brought into us and approved, they will be added into our inventory system. Please allow 2-3 weeks after drop off to receive itemized listing with pricing for your items. They are kept in inventory on a consignment basis and the consignor receives a percentage of each item sold monthly for the month prior. 
    
Kindly note that payout happens between the 1st - 31st of every month for the month prior. For example, if any items are sold in the month of June you'll receive payment between July 1st - 31st for your May owing with an itemized listing of what sold, the sale price, and your % owed. 
    
Can I pull back my items at any point?
    
We ask for 6 months to hold onto the items, however, should you wish to pull any items before the first 90 days, (with 7-10 day notice) we will charge a $250 pull-back fee. After 90 days, if the item hasn't been sold you can request it back at any point without a penalty fee. After 6 months if not picked up, they will be automatically donated to our charity partner.
       
How we classify the condition of our items:
New with tags - Item is brand new, never been worn, with TAGS ATTACHED
Pristine 10/10 - Item is in perfect condition, item is not used or worn
Excellent 9/10 - In excellent used condition with little to no appearance of wear
Great 8/10 - In very good used condition. Slight wear and appearance of use.
Good 7/10 or below - In good used condition. Condition is reflected in the price

 

What are the consignment rates for consignors?

We will walk you through the consignment rates during our initial consultation. Incentive: the more you consign with us, the better the rate!

What condition should my items be in?
Condition should be in good-excellent condition and has been recently cleaned. We will not accept any styles that are over 3 years of age, unless they are vintage or immediate sellers. We will not accept anything with stains, holes, piling, smells or general damage. Please deliver your items in proper condition. 
What are your preferred brands?
We accept contemporary designer brands and luxury designer brands. Please review our brand listing Cares Closet Brands Acceptance List.docx or email info@careingscloset.com to learn more about what we accept.
What are your consignment drop-off hours?
Monday-Friday 10:30am-5:00pm BY APPOINTMENT ONLY!
What sizes do you offer?
We are a size inclusive business. We aim to have variety of sizes but cannot always guarantee availability in your specific size.
How do I pick up my purchase?
For Instagram & Tik Tok purchases: Please contact us via e-mail at info@careingscloset.com or DM at least 24-48 hours prior to your proposed pick-up times.
For website purchases: Please wait to receive your pickup confirmation email and you may proceed to pick up your purchase any time during our open hours by appointment.
What is the cost of shipping?
Enjoy flat rate shipping of $25 within Ontario
Enjoy flat rate shipping of $30 outside of Ontario
Enjoy flat rate shipping of $35 within USA
We ship INTERNATIONALLY! Pricing may vary! 
What are the pick-up policies?
If you live in Toronto, ON, we offer local Toronto pick-up (by appointment only) or paid shipping. You may choose to opt out of shipping and pick up, simply select local pick up at check out! You will have 4 weeks to pick up your purchases.
Please note that a 24–48-hour grace period is required for in store pick-ups.
    
What is your return policy?
All items purchased from Shop Cares Closet are final sale! We choose not to accept returns given that once an item has sold, the consignor receives payment for that item. If you are unsatisfied with your purchase, you may consign the item through us. We thank you in advance for your understanding!

My items have sold and I want to receive payment, what are the next steps?
On our website, click the "request a payout" pop-up and fill out the form. Your request may take up to 7-14 business days to be received. Once received, you'll get an email from us confirming you've been added to our payout list.

We payout monthly for the month prior! For example, if you request a payout in January, you'll be added to our February payout list.

You still may request payout if you’re unsure if your items have sold, we'll email back an update. 

As our business continues to grow, we cannot guarantee an e-transfer timeline due to transfer limit restrictions. Therefore, by simply submitting a request it allows us to ensure your expedited on the list!

Dry Cleaning - We will charge a dry-cleaning fee if items aren’t in proper condition.

Entrupy - We will charge an ENTRUPY fee if your bags are in question or if you want us to do so.

Any other questions? Ask below!

 

Last Updated: January 12th, 2024